FAQ

Do you ship worldwide?
No, we currently only ship to the following countries:
US, UK, Canada, Australia, New Zealand, Belgium, Brazil, Chile, France, Germany, Israel, Italy, Netherlands, Poland, Russia, Spain and Ukraine.
We are always adding new countries as we expand!

Will my order be shipped in multiple orders?
If you place a large order, it may be fulfilled in multiple shipments.

How long will my order take to deliver?
Click here for our full Shipping and Delivery info. Your order should take between 10 to 20 business days to arrive at your doorstep in the US and 20 to 40 business days outside US. (Some countries may take longer than 40 days depending on your laws and customs clearance)

Will I have to pay any customs fees?
We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.

What are my payment options?

We currently accept payments by PayPal . If you would like to pay via credit/debit card you can do so using PayPal.

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Where is my order?

You will receive an email with tracking information once your order is dispatched.

How do I track my order?

You can track your order via the email we sent you after your purchase. We also have a link at the bottom to our Order Tracking page on our Home Page.

When will I receive my order?

Once your order is trackable, it will take between 20 to 40 business days depending on your country to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn’t the case).

Can I return or exchange an item?

Absolutely. We offer a 30 day refund time from the date you receive your order. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on [email protected] or on our website, so we may resolve your issue with the product.

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your order) via ‘Contact Us’ on our website or on [email protected].